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Any additional feedback? Submit and view feedback for This product This page. View all page feedback. In this article. Communication primarily through SharePoint sites and community portals. No doubt that Microsoft SharePoint can help you achieve operational efficiency and streamline your business processes.
Begin by assessing the needs of your business and how it can be addressed. Are you looking to simplify data management? What are you looking to accomplish? Before implementing SharePoint, you need to get together a skilled team. They will play a major role in the SharePoint implementation and their insights; perspectives are very important.
Your team should include the key business decision-makers, IT architects, project managers, administrators, etc. Additionally, these service applications can be deployed to specific web applications, and some can be deployed cross farm.
This changes the landscape of monitoring to the point of ensuring the SLA service level agreements for your web applications directly relate to the service applications associated with them. For example, imagine that you have a BDC connected to a specific web application that provides trading information for the company and is a crucial process of the organization.
The SLA for that web application is bound to be of a higher order of priority than say a small project based team site whose premise is to simply allow those individuals to manage and share content in a project team.
Think critically of the service applications that by default have been deployed and those service applications that have been deployed to specific web applications. Of the default applications, determine how important they are to each of your web applications. Create a risk document that shows what the impact would be if that service application failed on a web application basis. This will give you an indication of how important that service application is to the web application and therefore how much monitoring needs to be applied to it.
Ensure that your Monitoring rules are applied correctly in the Central Administration section for your SharePoint farms. Check that those rules are valid for each of the relevant areas, and reasonably gauge which of those monitoring rules can be either ignored or modified. Also, make sure that each of the rules are documented, so that in the event that you need to prove your SLA meets targets that each of the monitoring rules in your environment and the business understands what has been monitored.
By doing this you will create a policy driven services approach to monitoring, which is backed up by SLA and has reporting mechanisms to SharePoint governance. Service Operations is also about ensuring that day to day management of SharePoint continues based on the policies defined, and that users are kept productive through the availability of the sites, the features applied to those sites are functional, and that users are kept abreast of improvements and modifications to the platform.
This means the creation of statements of operations that describe the service, mechanisms and processes that connect SharePoint to your helpdesk, other technical and SharePoint business champions. Your Service Operation is tied to the kind of service offering and hosting that you wish to provide; from sites, to site collections, web applications and how many and what kind of SharePoint farms you have.
For example, the service you provide will be different if your disaster recovery, test and production farm is all on one server which is a very bad idea anyway , to a split model of having a test farm, pre-production or staging farm and a production farm. Also, adding in say a Development farm used for say external developers to write SharePoint code may change the service offerings again.
So, ensure that you know the four service offerings in terms of hosting SharePoint. They will help you design your service operations around them, based on the design of the SharePoint environment. Sites - SharePoint supports hundreds of sites per site collection. It is ideal for collaborative environments.
Site Collections - These are where you can define information and aggregation portals. Examples of these are top level site collection like an intranet; or a site collection for a division in the company. Web Applications - These are for point solutions, groups of site collections; or where you need namespace and relationship automony.
Dedicated Farms - This is where you have specific applications for a company; or where you need to have staged deployments e. There are two types of Service Models in SharePoint and understanding them may help you clarify the purpose of the farm as a whole. Commodity Hosting. This is where you are using out of the box features, and less customisations.
Commodity Hosting is method by which a series of templated options are made available. Users then select the requirement they want that is best met from those templates. These templates could range from self serviced sites through to structured long term sites provisioned and managed. Application Hosting.
SharePoint serves as a platform for hosting customised or line of business applications. For both of these there are fuller discussions to be had concerning the policies and standards that shape the service model. For example, sites could be listed in site directories, archived on demand, set to a specific quota based on the type of template used, etc. Other questions to get answers to are how would the support for SharePoint scale, how should search be provisioned, and when does IT support get involved.
This will help you get agreement on the service model and build a service offering to match that model. These answers are surfaced through the work carried out by the Business Analyst, SharePoint Architect and the business. SharePoint Information Architecture is the backbone of a well defined environment, making up the structure, taxonomy, structure of content metadata of the organisations created content. It includes the design of the site structure of SharePoint, and marries up the clients vision of user productivity with the deliverables of the SharePoint platform.
Information Architecture is akin to designing the layout of a house. Consider that a house is constructed of walls, doors, windows. Also that each of the rooms have purpose, and therefore, the relevant equipment needs to have resources in those rooms.
So, lets think of the equipment that needs to be in the house. For example, a dishwasher may need to go into one of the rooms in the house. Therefore, the kind of components required for that dishwasher to be operational is plumbing and power. Unlike say, a sitting room which requires say only power.
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