Check if the app is already installed on the PC. If so, uninstall and reinstall the app. If you previously had a desktop shortcut for an app, the shortcut may have been lost during the upgrade to Windows In such cases, the app is likely still installed on the PC, resulting in this error when you attempt to reinstall the app.
You can restore the shortcut by searching for the app, and if it's found, press and hold or right-click the app and select Pin to Start. Or you can resolve the issue by uninstalling and then reinstalling the app. To search for and uninstall apps in Windows Install the package to a folder that is not encrypted.
Use this method if you receive the error message because you try to install the Windows Installer package to a folder that is encrypted. Install the package to a drive that is not accessed as a substitute drive. To resolve this issue, follow these methods:. Or, use a soft, lint-free cotton cloth to gently wipe the silver side of the disc. Do not use paper cloth, as this can scratch the plastic or leave streaks. When you clean the disc, wipe from the center of the disc outward.
Do not use a circular motion. If the problem continues to occur, clean the disc by using a damp cloth or a commercial CD or DVD disc-cleaning solution. Dry the disc thoroughly before you insert it into the drive. Method 2: Copy the installation files to your computer or to other removable mediaWhen you do this, note the location, and then run the installer from that location. The installation file is typically named Autorun. If you're not sure, check the Readme file in the folder for instructions about how to run the installation process.
If an executable file. Note If multiple CDs or DVDs are required, we recommend that you copy all the disks to the same folder, in reverse order higher disk numbers first.
Be prepared to approve the overwriting of existing files if you are prompted, and then install from that location. Check the software manufacturer's website for a more recent version of the software package. Download and install the new version. If you already have the latest version, download the program from the manufacturer's website, and then run the installation. Method 1: Copy the installation files to your computerCopy the installation files to a local hard disk on your computer or to other removable media.
Note the location, and then run the installation from that location. If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If you are installing a program from the Internet, redownload the file select Save instead of Run in the download dialog box , save the file to a folder on a local hard disk on your computer or to other removable media.
Then, run the installation from that location. If your installation files are on a network for example, a commercial or corporate environment , copy all the files to a folder on a local hard disk on your computer, and then run the installation from that location.
Method 2: Obtain a fresh version of the installation packageIf some time has elapsed between when you downloaded the package and when you tried to install it, do the following:.
If you already have the latest version, download the program again, and then run the installation. Programs that are currently running on your computer are interfering with the installation process.
Disable programs that might be interfering with the installation process. To do this, follow these steps:. Click Start , type msconfig in the Search box, and then click msconfig. If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup , and then clear the Load startup items check box. Click Services , click Hide all Microsoft services , and then click Disable all. When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. For more information about how to use MSConfig, see How to troubleshoot a problem by performing a clean boot in Windows 8, Windows 7, or Windows Vista.
There are typically several ways to remove any program. In this situation, try some other method to remove the program. Click Start , and then click All Programs.
Select the program, and then click Uninstall. To do so, visit one of the following Microsoft Web sites, and then download and install Windows Installer 2. Note Windows Installer 2. You do not have to perform this step if you are using Windows XP.
After the installation of the Windows Installer is complete, shut down and restart your computer normally before you install Microsoft Office. For more information about how to restart Windows in Safe mode, see Advanced startup options including safe mode. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Important This section, method, or task contains steps that tell you how to modify the registry.
In this article. This message may be customized using the Error table. For the configuration changes made to [2] to take effect you must restart your system. To restart now click Yes , or click No if you plan to manually restart at a later time. The scheduled system restart message when no other users are logged on the computer. An install for [2] is currently suspended. You must undo the changes made by that install to continue.
Do you want to undo those changes? A previous install for this product is in progress. You may either restore your computer to its previous state or continue the install later. Would you like to restore? An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry , or Cancel to end the install. One or more of the files required to restore your computer to its previous state could not be found.
Restoration will not be possible. Contact your technical support group. The older version of [2] cannot be removed. System Error [3]. Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled. There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
Contact your support personnel or package vendor. Custom action [2] script error [3], [4]: [5] Line [6], Column [7], [8].
A program required for this install to complete could not be run. Action: [2], location: [3], command: [4]. A program run as part of the setup did not finish as expected. Action [2], location: [3], command: [4]. A DLL required for this install to complete could not be run. Action [2], entry: [3], library: [4]. Ensure that the functions used by custom actions are actually exported. You must be an Administrator to remove this application.
To remove this application, you can log on as an administrator, or contact your technical support group for assistance. The source installation package for the product [2] is out of sync with the client package. Try the installation again using a valid copy of the installation package '[3]'.
In order to complete the installation of [2], you must restart the computer. Other users are currently logged on to this computer, and restarting may cause them to lose their work.
Do you want to restart now? The scheduled system restart message when other users are logged on the computer. Available beginning with Windows Installer for Windows Server There is no disk in drive [2].
Please, insert one and click Retry , or click Cancel to go back to the previously selected volume. Please, insert one and click Retry , or click Cancel to return to the browse dialog and select a different volume. Scheduling restart operation: Renaming file [2] to [3]. Must restart to complete operation. An file being updated by the installation is currently in use.
Windows Installer renames the file to update it and removes the old version at the next restart of the system. A system restart may be required because the file that is being updated is also currently in use.
Could not register font [2]. Verify that you have sufficient permissions to install fonts, and that the system supports this font. Could not unregister font [2]. Verify that you have sufficient permissions to remove fonts. Could not create shortcut [2]. Verify that the destination folder exists and that you can access it. Could not remove shortcut [2].
Verify that the shortcut file exists and that you can access it. Could not update the. Verify that the file exists and that you can access it. Could not schedule file [2] to replace file [3] on restart. Verify that you have write permissions to file [3]. Verify that you have sufficient privileges to remove ODBC drivers. Verify that the file [4] exists and that you can access it. Service '[2]' [3] failed to start. Verify that you have sufficient privileges to start system services.
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